I first stayed here when I traveled from Utah to Tennessee to view some homes. My room was clean, the bed was comfortable and the staff were friendly. The breakfast was okay, nothing to write home about, but it worked. I have since stayed here four times and nothing has changed about my original impression.
Rooms were nice and clean. Only issue we had was the toilet had mildew in it , the light fixture over bathtub kept going in and out and the towel rack dry wall is broke. I suspect the bathroom is still in the remodeling mode.
Poor GM. Needs a bath. Employee " Amanda " needs to be terminated for disrespectful comments to my wife and I. Needs to be schooled in hygiene. Ask for clean sheets when you get here as they only change and wash them once a week no matter how many times the room is rented out to new guest. Had to file formal complaint with corporate in regards to employee " Amanda " the GM Chris Nibblet will will lie to your face and not think anything about it when caught in said lie. Watch your personal belongings as they seem to grow legs and walk away. Look for over charges on credit card as unless you call them on it, they will not tell you about it. Kinda shady on days when paying cash, they give you a hand written receipt. The only BRIGHT side is the night manager, Brian. He does his best to help, but hands are tied as the GM on site is a slob to be nice about it. Sewage back ups in tubs are real common. Like every other day. Advice, stay away if possible or just deal with Brian only. He is the only one looking out for the guests.
This place really sucked!! We was there for 3 days an our room got cleaned one day am only because I had to go ask the front desk to have someone clean it an get me clean towels. The AC fan was broken! The picture on the web site aren't what the rooms look like at all. But I will have have to say the two girls at the front desk were the only two there that truly knew what customer service was!!! Kudos to them! My boyfriend said it best...this place is a sore with a bandaid put on it!!
This is an amazing hotel. The breakfast host is friendly and accommodating. The front desk staff is friendly. Rooms are clean and spacious. I would stay here again.
Quality Inn is a US Lodging based in Dickson, Tennessee. Quality Inn is located at 2420 Hwy 46 South, Dickson, TN 37055, USA.
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