I walked in with a huge heavy box. Adrienne ran to me, grabbed it with her bandaged thumb, weighed it & asked if I had return label. I was out the door in less than 2 minutes. Adrienne was kind, cheery, high energy and very helpful!
There was an older gentleman that was working there and he asked if I would like a little extra tape to secure the package and I said sure. He then put a dollar on the counter for the cashier and I asked what that was for. He responded "for the tape because I forgot to mention that it would cost additional". I told him that I appreciated it, but to please keep his money, that I would pay for it. I don't think it was fair for that gentleman to pay, maybe there should be something in your policy or guidelines to cover such situations.
As a small business owner I understand the need to cover costs and make a profit. What I don't understand how 12 inches of packing tape costs a dollar. The whole roll costs $3. I will not do business with a company that finds it necessary to nickel and dime their customers.
I called before showing up and asked if they would be able to print my prepaid shipping label. Adrienne said I could e-mail it to the ups store and they would print it out. She placed me on hold for the e-mail. After a couple minutes she got back on the phone and greeted me again, I responded I was on hold for the e-mail, she then placed me on hold again. I eventually hung up and drove to the store. She greeted me and I mentioned I called about the e-mail address. She provided me with a business card and pointed to the ups store e-mail address. I immediately forwarded the e-mail to the e-mail address and she printed it out on her end. While at the register, they tell me my total was $2.10. I was surprised because the shipping label was pre-paid. I paid anyway without question, then looked at the receipt. I was charged $1.99 for digital file open (e-mail retrieval) and .10 cents for the sheet of paper the label was printed on. I understand this is a business, my only qualm is the lack of any communication in pricing. I could've and should've asked but I seriously never considered them charging for retrieving an e-mail. Would've been nice had they volunteered that information beforehand.
I was in town for a friend's funeral and needed some quick prints. Adrienne was not only helpful and efficient, but also kind and compassionate. Adrienne was the epitome of Southern Hospitality. She is a wonderful representative for The UPS Store.
I love this store and the staff. For some reason my first review didn't make it on the list, but today I am trying again. I overheard a couple loudly talking about leaving a bad review and calling directly to UPS. Sparing the details of the story, the associate handled it and the line of people efficiently and quickly, as always. Thank you UPS staff for all you do to make it a quick, pleasant experience!
The Ups Store is a US Finance company based in Dickson, Tennessee. The Ups Store is located at 445 Hwy 46 S, Suite 29, Dickson, TN 37055, USA.
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